These Terms & Conditions govern your use of the ADOMAC Hair website and your purchase of products from ADOMAC Hair.
By accessing the website, creating an account, placing an order, or otherwise using our services, you agree to these Terms & Conditions and the policies incorporated into them.
If you do not agree with these Terms, please do not place an order or use the website in a manner requiring acceptance of these Terms.
1. About ADOMAC Hair
ADOMAC Hair is operated by ADOMAC LLC and presented as a sub-unit of ADOMAC Global.
References in these Terms to “ADOMAC,” “ADOMAC Hair,” “we,” “us,” or “our” refer to ADOMAC LLC in connection with the ADOMAC Hair business unless the context indicates otherwise.
2. United States Sales
ADOMAC Hair currently offers its e-commerce services primarily for customers and deliveries within the United States.
International ordering or shipping is not available unless expressly offered by ADOMAC.
3. Eligibility to Purchase
By placing an order, you represent that:
- you are legally capable of entering into a binding purchase transaction;
- the information you provide is accurate to the best of your knowledge;
- you are authorized to use the payment method submitted;
- you are not using the website for fraudulent or unlawful purposes; and
- your transaction does not violate applicable law.
4. Customer Accounts
Creating an ADOMAC Hair customer account is optional for placing an order unless expressly stated for a separate non-checkout feature.
Customers may complete eligible purchases using guest checkout.
Customers who choose to create an account are responsible for maintaining reasonable confidentiality of their account credentials and should notify ADOMAC promptly if they believe their account has been accessed without authorization.
ADOMAC may require reasonable verification before making material changes to an order, account, shipping address, or other sensitive information.
5. Guest Orders
Guest customers remain bound by these Terms and all applicable purchase, shipping, return, refund, replacement, privacy, and customer policies.
6. Product Information
ADOMAC aims to provide accurate product descriptions, photographs, characteristics, specifications, colors, lengths, styles, and other information.
Product appearance may vary slightly because of display settings, lighting, photography, natural or manufacturing variation, styling, or reasonable differences between production batches.
Minor differences that do not materially change the product should not automatically be considered defects.
Nothing in this section limits remedies for products that are materially incorrect, defective, or not as described.
7. Hair Product Characteristics
Customers should carefully review the applicable product description before purchasing.
Hair products may have characteristics relating to texture, length, color, density, cap construction, styling, material, fit, and other product-specific attributes.
Product attributes advertised for customer selection are not necessarily the same as shipping-package measurements used for carrier purposes.
8. Custom and Personalized Orders
Certain ADOMAC Hair products may be offered as custom-made, personalized, specially produced, or made according to customer-provided measurements or specifications.
The customer is responsible for providing accurate customization information and should review those details carefully before confirming the order.
Custom or personalized products may be subject to special cancellation and return limitations disclosed before or during purchase.
Such limitations do not eliminate remedies for verified defects, incorrect production, seller error, or other rights that cannot legally be waived.
9. Product Availability
Products are subject to availability.
Adding a product to the Bag does not reserve inventory indefinitely.
ADOMAC may cancel or adjust an order if:
- inventory is unavailable;
- a product was listed incorrectly;
- payment cannot be completed;
- fraud or security concerns cannot be reasonably resolved; or
- another legitimate operational issue prevents fulfillment.
Where ADOMAC cancels an order for such reasons after payment has been collected, the applicable amount will be refunded.
10. Pricing
Prices are displayed in U.S. dollars unless otherwise stated.
ADOMAC attempts to maintain accurate pricing but may correct genuine pricing, typographical, technical, or configuration errors.
If a material pricing error is identified before fulfillment, ADOMAC may contact the customer and provide an appropriate resolution, including cancellation and refund where necessary.
11. Taxes
Applicable sales taxes or other legally required transaction charges may be calculated and collected based on the order, destination, and applicable law.
12. Promotions and Discounts
Promotional codes, discounts, coupons, and special offers may be subject to separate eligibility requirements, qualifying products, usage limits, expiration dates, minimum purchase amounts, and restrictions on combining promotions.
Unless expressly stated otherwise, promotional offers have no cash value and may not be exchanged for cash.
ADOMAC may correct misuse, technical errors, or clearly unintended promotional applications.
13. Order Submission
Submitting an order constitutes an offer to purchase the selected products under these Terms.
An automated acknowledgement or confirmation does not prevent ADOMAC from addressing a legitimate payment, inventory, security, pricing, or fulfillment problem discovered before shipment.
14. Payment
Customers must provide a valid payment method accepted by the website.
Payment processing may be performed through third-party payment providers.
A transaction may fail or require additional authentication because of issuer controls, payment-provider requirements, fraud screening, insufficient funds, incorrect payment details, or other payment-processing conditions.
15. Payment Security
ADOMAC may use commercially appropriate payment and fraud-prevention controls designed to protect customers and the business.
ADOMAC does not disclose internal fraud thresholds, security rules, provider credentials, or other sensitive operational information.
An order may be temporarily held where additional verification is reasonably necessary.
16. Cancellation Within One Hour
Customers have an applicable one-hour cancellation period following successful payment.
An eligible cancellation requested within this period may receive a full refund.
During the protected cancellation period, ADOMAC’s fulfillment model is designed so that an outbound carrier label is not normally purchased.
17. Cancellation After One Hour
After the one-hour cancellation period, cancellation is no longer guaranteed because fulfillment may have started.
ADOMAC does not charge a standard percentage-based or arbitrary cancellation fee.
If ADOMAC can safely stop the order without an unrecoverable cost, the order may be cancelled.
If an outbound carrier label has been purchased but can be successfully voided or refunded, that recovered shipping cost will not be charged to the customer.
An actual non-recoverable customer-caused fulfillment or carrier cost may be considered only where it was properly disclosed, actually incurred, not recoverable, and legally permissible.
Once a shipment has entered carrier custody, the applicable return process generally applies instead of cancellation.
18. Shipping
Orders are subject to the ADOMAC Hair Shipping Policy, which is incorporated into these Terms.
The customer-facing launch shipping services are Standard Shipping and, where the order qualifies, Free Standard Shipping.
Customers purchase the ADOMAC shipping service rather than a guaranteed underlying carrier.
19. Free Standard Shipping
Orders containing two or more qualifying physical ADOMAC Hair units may qualify for Free Standard Shipping where the offer is available.
Free Standard Shipping applies to qualifying Standard Shipping.
Where a later approved partial return affects Free Standard qualification, any permitted shipping adjustment will use the applicable original Standard Shipping amount recorded for the order rather than a newly invented or recalculated carrier amount.
20. Delivery Estimates and Shipment Timing
Delivery and carrier transit dates are generally estimates unless expressly guaranteed.
ADOMAC will maintain a reasonable basis for any shipment or processing timeframe presented to customers.
Where an order cannot be shipped within the applicable stated timeframe, ADOMAC will provide any delay notice, cancellation option, consent request, or refund required by applicable law.
21. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
ADOMAC may attempt to correct a customer-requested address change before shipment, but such changes are not guaranteed.
For security purposes, ADOMAC may verify the customer before accepting an address change.
Once an order has entered carrier custody, ADOMAC cannot guarantee rerouting, interception, or address modification.
22. Returns and Refunds
Returns and refunds are governed by the ADOMAC Hair Returns & Refunds Policy, which is incorporated into these Terms.
Eligible ordinary returns generally have a 30-calendar-day return period, subject to applicable condition and eligibility requirements.
Products that have been used, installed, altered, modified, damaged, or tampered with may not qualify for an ordinary return.
23. Return Authorization
Customers must obtain authorization before returning merchandise to ADOMAC.
Once authorized, merchandise must generally be handed to the carrier within 7 calendar days of the authorization date, unless ADOMAC approves an extension.
Return authorization does not itself guarantee a refund.
24. Return Inspection
ADOMAC aims to inspect returned merchandise within 3 business days after confirmed receipt at the authorized return location.
25. Refund Processing
Where a returned item is inspected and approved for refund, ADOMAC aims to process the refund within 3 business days after inspection and approval.
A refund being issued by ADOMAC does not mean the customer’s bank or card issuer will post the funds immediately.
26. Damaged, Defective, Wrong or Missing Products
Customers should normally report damaged, defective, wrong, missing, or materially incorrect merchandise within 7 calendar days of delivery.
ADOMAC may request reasonable supporting information necessary to investigate the claim.
Where ADOMAC is responsible for the verified problem, ADOMAC will provide an appropriate remedy and bear reasonable return shipping where a return is necessary.
27. Replacements
Approved replacements are governed by the ADOMAC Hair Replacement Policy.
A replacement is not the same as a voluntary exchange.
28. No Traditional Exchanges
ADOMAC Hair does not operate a traditional exchange program for ordinary customer preference changes.
A customer who wants another product, color, length, style, or variation should generally:
return eligible merchandise → receive the applicable refund → place a new order.
Approved seller-fault replacements are handled separately.
29. Return Shipping Costs
For ordinary or change-of-mind returns, the customer is generally responsible for return shipping.
Where ADOMAC provides a prepaid return label for a customer-responsibility return, the actual return-label cost may be deducted from the eligible refund after appropriate disclosure.
ADOMAC does not add an arbitrary markup or fictitious label fee.
Where a return results from a verified ADOMAC error, ADOMAC bears the reasonable required return-shipping cost.
30. Refused Delivery
Refusing delivery does not automatically cancel an order or create a refund.
A refused shipment may first need to return to ADOMAC, be physically received, and be inspected before refund eligibility is determined.
31. Custom and Final-Sale Return Limitations
Products clearly identified as custom, personalized, specially produced, or final sale may be excluded from ordinary change-of-mind returns.
These limitations do not remove remedies for verified ADOMAC error, defects, incorrect fulfillment, or rights that cannot lawfully be restricted.
32. Customer Communications
Customers consent to receiving transaction-related electronic communications necessary to administer orders, including communications relating to order confirmation, payment, shipment, tracking, cancellation, returns, refunds, replacements, security verification, and customer-support matters.
Transactional communications are different from optional marketing communications.
33. Customer Notification After Material Decisions
Where ADOMAC records a material decision concerning a return, refund, replacement, cancellation, or shipping resolution, ADOMAC aims to notify the customer within 1 business day.
34. Acceptable Website Use
Customers and visitors must not use the ADOMAC website to:
- commit fraud;
- attempt unauthorized access;
- interfere with website operation;
- introduce malicious software;
- scrape or exploit the website unlawfully;
- impersonate another person;
- manipulate payments, promotions, refunds, or returns;
- submit knowingly false claims; or
- engage in activity that violates applicable law.
35. Fraud, Abuse and Misrepresentation
ADOMAC may investigate activity reasonably suspected of involving payment fraud, identity misuse, account takeover, return fraud, product substitution, false damage claims, abusive refund activity, promotional abuse, shipment-redirection fraud, or other material misrepresentation.
ADOMAC may delay or decline a transaction where reasonably necessary to investigate a legitimate concern.
Nothing in this provision authorizes discrimination or the arbitrary denial of legitimate customer rights.
36. Chargebacks and Payment Disputes
Customers are encouraged to contact ADOMAC promptly if they believe there is a genuine order, payment, delivery, or refund problem so that we can attempt to resolve it.
ADOMAC may provide truthful order, shipment, tracking, refund, communication, and transaction records to payment processors or financial institutions in response to payment disputes or chargebacks.
Nothing in this section prevents customers from exercising legitimate rights available through their payment provider or applicable law.
37. Intellectual Property
Unless otherwise stated, website content made available by ADOMAC, including branding, logos, text, graphics, product presentation, photographs owned or licensed by ADOMAC, website design, promotional content, and other original materials, is owned by, licensed to, or lawfully used by ADOMAC and may be protected by applicable intellectual-property laws.
Customers may use the website for personal shopping and other lawful purposes.
38. Trademarks
ADOMAC, ADOMAC Hair, ADOMAC Global, associated logos, and other applicable branding may be trademarks, service marks, trade names, or protected business identifiers.
Nothing on the website grants a right to use those identifiers without authorization.
39. Customer Reviews and Submitted Content
If ADOMAC permits customers to submit reviews, photographs, testimonials, comments, or similar content, customers must not submit content that is knowingly false, unlawful, infringing, malicious, improperly discloses another person’s confidential information, or falsely impersonates another person.
ADOMAC may moderate customer-submitted content for legitimate legal, security, integrity, or platform reasons.
40. Third-Party Services
ADOMAC may rely on third-party services such as payment processors, carriers, shipping platforms, website infrastructure, analytics providers, email providers, and other technology or operational vendors.
Those third parties may have their own terms or privacy practices.
41. Website Availability
ADOMAC aims to maintain reliable website availability but does not guarantee uninterrupted or error-free operation at all times.
Temporary interruptions may occur because of maintenance, security updates, technical failures, hosting problems, third-party outages, or events outside reasonable control.
42. Errors and Corrections
ADOMAC may correct genuine typographical, product-information, technical, configuration, pricing, or website display errors.
Where such an error materially affects a confirmed order, ADOMAC will take reasonable steps to provide an appropriate customer resolution.
43. Disclaimer of Warranties
To the extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.
Nothing in these Terms excludes product warranties, consumer protections, or remedies that cannot legally be waived or limited.
44. Limitation of Liability
To the maximum extent permitted by applicable law, ADOMAC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from use of the website or a transaction where such limitation is legally enforceable.
Nothing in these Terms excludes or limits liability that applicable law does not permit ADOMAC to exclude or limit.
This section is not intended to eliminate a customer’s right to receive an appropriate remedy for an ADOMAC product or fulfillment failure.
45. Events Outside Reasonable Control
ADOMAC will not be responsible for delays or failures caused solely by events beyond its reasonable control where applicable law permits, including severe weather, transportation disruption, natural disaster, major infrastructure failure, government action, widespread carrier disruption, or similar events.
ADOMAC will make reasonable efforts to communicate and resolve affected customer orders.
46. Privacy
Personal information is handled in accordance with the ADOMAC Hair Privacy Policy and applicable privacy requirements.
47. Cookies and Similar Technologies
The website may use cookies and related technologies as explained in the applicable Cookie Policy and Privacy Policy.
Where consent or an opt-out is legally required for particular technologies, ADOMAC will implement the applicable control.
48. Accessibility
ADOMAC aims to make its digital services reasonably accessible.
Accessibility information and methods for reporting accessibility difficulties are provided in the Accessibility Statement.
49. Governing Law
These Terms are generally governed by the laws applicable in the State of Texas, without improperly limiting consumer protections that apply under applicable law.
50. Disputes
Customers are encouraged to contact ADOMAC first regarding any concern so that the parties can attempt to resolve the issue efficiently.
If a dispute cannot be resolved informally, it may be brought before a court or other forum of competent jurisdiction as permitted by applicable law.
These Terms do not impose mandatory arbitration or a class-action waiver unless such provisions are separately adopted, legally reviewed, approved by ADOMAC, and properly disclosed.
51. Severability
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions should continue to apply to the extent legally permitted.
52. No Waiver
A failure by ADOMAC to enforce a particular provision on one occasion does not necessarily waive the right to enforce that provision later.
53. Assignment
Customers may not transfer contractual rights or obligations relating to an order in a manner that materially interferes with ADOMAC’s fulfillment or legal obligations without appropriate authorization.
ADOMAC may assign or transfer its business rights and obligations in connection with a lawful merger, acquisition, restructuring, sale, or similar business transaction, subject to applicable law.
54. Policy Integration
These Terms incorporate the applicable ADOMAC Hair customer policies, including the Shipping Policy, Returns & Refunds Policy, Replacement Policy, Privacy Policy, Cookie Policy, Accessibility Statement, and other terms expressly presented as applicable to the transaction.
Where two provisions appear inconsistent, the more specific applicable transaction policy should generally govern that specific subject, subject to applicable law.
55. Changes to These Terms
ADOMAC may update these Terms from time to time because of changes in services, business operations, law, technology, security practices, or customer policies.
The Terms applicable to a completed purchase will generally be those in effect when the order was placed, except where a change must apply because of law or another legally valid reason.
56. Contacting ADOMAC Hair
Questions regarding these Terms, an order, or an ADOMAC Hair customer policy should be directed to the verified customer-support contact information published on the ADOMAC Hair website.