Shipping Policy

ADOMAC Hair is committed to providing clear, reliable, and transparent shipping information. This Shipping Policy explains where we ship, the shipping services available at launch, how shipping charges are determined, how delivery estimates work, and how delivery-related issues are handled.

ADOMAC Hair is operated by ADOMAC LLC and presented as a sub-unit of ADOMAC Global.

1. Shipping Area

ADOMAC Hair currently ships orders within the United States only.

International shipping is not currently offered unless ADOMAC expressly introduces an international shipping service in the future.

Customers are responsible for providing a complete and deliverable U.S. shipping address.

2. Order Confirmation and Payment

An order is not considered ready for fulfillment until the applicable payment process has been successfully completed.

Customers should review their:

• product selection;
• quantity;
• shipping address;
• contact information; and
• order total

before submitting an order.

An order confirmation does not necessarily mean that the package has already entered the shipping process.

3. One-Hour Cancellation Period

ADOMAC provides customers with a one-hour cancellation period following successful payment.

During this period, an eligible customer-requested cancellation may receive a full refund in accordance with ADOMAC’s cancellation rules.

ADOMAC does not normally purchase the outbound carrier label during this protected cancellation period.

After the one-hour period expires, cancellation is no longer guaranteed because fulfillment may have started.

This one-hour period is a cancellation protection period and should not be interpreted as a guaranteed shipping or dispatch time.

4. Order Processing

After the cancellation period has passed, eligible paid orders may proceed into fulfillment.

Order processing may include:

• payment verification;
• fraud or security review where appropriate;
• inventory confirmation;
• preparation and packaging;
• shipping-label preparation; and
• carrier handoff.

Processing time is separate from carrier transit time.

ADOMAC may temporarily hold an order where additional verification is reasonably necessary to protect the customer, ADOMAC, or the payment transaction.

5. Shipment Timeframes and Delays Before Shipment

ADOMAC will maintain a reasonable basis for any shipment or processing timeframe presented to customers.

If ADOMAC determines that an order cannot be shipped within the applicable stated timeframe, or within the period otherwise required by applicable law where no specific timeframe was stated, ADOMAC will provide any notice, delay option, cancellation option, consent request, or refund required by applicable law.

A carrier delivery estimate is separate from ADOMAC’s obligation to process and tender an order for shipment.

6. Standard Shipping

ADOMAC offers Standard Shipping for eligible launch orders.

When carrier-based shipping rates are available, ADOMAC may select an eligible Standard Shipping service based on factors such as:

• cost;
• expected transit time;
• service availability;
• destination;
• package characteristics; and
• operational eligibility.

Customers purchase Standard Shipping as the customer-facing shipping service, rather than purchasing a particular carrier.

ADOMAC may use different qualified carriers or carrier services to fulfill Standard Shipping.

7. Free Standard Shipping

Eligible orders containing two or more qualifying physical ADOMAC Hair units may qualify for Free Standard Shipping.

Free Standard Shipping applies to the Standard Shipping service only.

If an order qualifies:

• the customer’s Standard Shipping charge may be reduced to $0;
• ADOMAC may still use an eligible carrier service to ship the order; and
• the underlying Standard Shipping amount applicable to the order may be retained in ADOMAC’s records for legitimate refund and return calculations.

Free Standard Shipping does not mean that shipping has no cost to ADOMAC. It means the qualifying Standard Shipping charge has been waived for the customer.

8. Free Standard Shipping and Partial Returns

If a customer makes an approved partial return and the quantity of qualifying products retained falls below the quantity originally required for Free Standard Shipping, ADOMAC may apply the applicable original Standard Shipping amount recorded at checkout, where permitted by the applicable return terms.

ADOMAC will not obtain a new carrier rate at the time of the refund merely to determine this amount.

The purpose is to preserve the transaction as it actually existed when the customer placed the order.

9. Shipping Rates

Shipping charges displayed during checkout are based on the shipping service and information available for the order at that time.

Where live carrier-based Standard Shipping is available, the checkout system may determine the applicable Standard Shipping amount using verified package information and eligible carrier services.

Where live carrier-based rating is unavailable or cannot safely determine an eligible rate, ADOMAC may use an approved fallback Standard Shipping method or amount.

ADOMAC does not intentionally invent package measurements or misrepresent carrier shipping information.

10. Product Shipping Measurements

Shipping calculations may depend on verified physical product information such as:

• weight;
• length;
• width; and
• height.

Product characteristics used for merchandising, such as the advertised length of a wig or hair product, are not automatically treated as package shipping dimensions.

ADOMAC uses physically appropriate and verified shipping information for carrier calculations.

11. Delivery Estimates

Any delivery date or carrier transit period shown at checkout or after shipment is an estimate unless expressly stated otherwise.

Estimated delivery may be affected by circumstances including:

• carrier delays;
• severe weather;
• transportation disruptions;
• holidays;
• natural disasters;
• incorrect addresses;
• access restrictions;
• security conditions; or
• other unexpected carrier events.

ADOMAC will make reasonable efforts to provide accurate shipping information but cannot guarantee every carrier delivery estimate.

12. Business Days

Unless otherwise stated, references to business days generally exclude Saturdays, Sundays, and U.S. federal holidays.

Carrier schedules may vary.

13. Tracking Information

Where tracking is available, ADOMAC will provide or make available shipment-tracking information after the applicable shipment has been created and tracking information is available.

Tracking information may include statuses such as:

• pre-transit;
• in transit;
• out for delivery;
• delivered;
• available for pickup;
• return to sender; or
• another applicable carrier status.

Carrier tracking information may occasionally be delayed or updated after physical movement has occurred.

14. Multiple Products and Packages

An order containing multiple products may be shipped together when operationally appropriate.

In some circumstances, an order may require more than one physical package.

Where multiple packages are used, packages may have separate tracking information or delivery times.

Receiving one package does not necessarily mean that every package associated with an order has been delivered.

15. Shipping Address Responsibility

Customers are responsible for providing a complete, accurate, and deliverable shipping address.

Customers should carefully review their shipping address before completing checkout.

If an address appears incomplete or requires clarification, ADOMAC may contact the customer before shipment.

16. Address Changes Before Shipment

If a customer discovers an address error after ordering, the customer should contact ADOMAC as quickly as possible.

Where fulfillment has not progressed too far, ADOMAC may attempt to update the address after verifying the customer or order.

An address change is not guaranteed.

For security reasons, ADOMAC may require reasonable verification before changing a shipping address.

ADOMAC will not knowingly redirect an order based solely on an unverified request.

17. Address Changes After Carrier Handoff

Once the shipment has entered carrier custody, ADOMAC cannot guarantee that the address can be changed, intercepted, redirected, or recalled.

Carrier restrictions and additional charges may apply.

18. Incorrect or Undeliverable Customer Address

If a shipment cannot be delivered because the customer supplied an incorrect, incomplete, or undeliverable address, the customer may be responsible for resulting additional shipping costs.

If the carrier returns the merchandise to ADOMAC:

1. the merchandise must first be physically received;
2. ADOMAC will inspect the returned merchandise; and
3. ADOMAC will determine the available remedy.

Where appropriate, the customer may choose between an eligible refund or reshipment.

If the customer requests reshipment following a customer-caused address problem, the customer may be required to pay the actual additional shipping cost.

19. ADOMAC Address or Fulfillment Error

If ADOMAC ships an order to an address different from the customer’s correctly confirmed address because of an ADOMAC processing error, ADOMAC will bear the reasonable cost of correcting the fulfillment problem.

Customers should not bear additional shipping costs caused by a verified ADOMAC address-entry or fulfillment error.

20. Refused Delivery

Refusing a shipment does not automatically cancel the order or automatically create a refund.

Where a customer refuses delivery without prior authorization, the shipment may be treated as an unauthorized return.

ADOMAC will ordinarily wait until the merchandise has been physically returned before determining refund eligibility.

Returned merchandise may be inspected before any refund is approved.

If the refusal was caused by the customer rather than ADOMAC, original outbound shipping charges may remain non-refundable.

Actual return-to-sender carrier costs may be considered where appropriately disclosed and legally permitted.

21. Packages Marked Delivered

If carrier tracking states that a shipment was delivered to the shipping address supplied with the order, ADOMAC will not automatically classify the order as an ADOMAC shipping error.

Customers should first:

• review the delivery location;
• check with household members or authorized recipients;
• examine available carrier delivery information; and
• contact ADOMAC promptly if the package still cannot be located.

ADOMAC may review available carrier and order information before deciding the appropriate resolution.

22. Lost Shipments

If tracking indicates that a package may have been lost in transit, customers should contact ADOMAC.

ADOMAC may investigate the shipment with the applicable carrier or shipping provider before approving a refund, replacement, or other remedy.

A package that is merely delayed should not automatically be treated as permanently lost.

ADOMAC may reasonably allow the carrier investigation process to establish whether the package is delayed, lost, delivered, or being returned.

23. Damaged Shipments

Customers who receive merchandise that appears damaged in transit should contact ADOMAC as soon as reasonably possible and normally within the applicable 7-calendar-day reporting period.

ADOMAC may request photographs or other reasonable supporting information, including:

• the product;
• external shipping packaging;
• internal packaging;
• shipping label; or
• visible damage.

Customers should retain packaging where reasonably possible until the claim has been reviewed.

24. Missing Items

If an order arrives with a product missing, the customer should report the issue within 7 calendar days of delivery.

ADOMAC may review:

• order information;
• package information;
• fulfillment records;
• carrier records; and
• reasonable customer-provided evidence

before determining the remedy.

25. Shipping Charges on Returns

Original outbound shipping is generally non-refundable for ordinary or change-of-mind returns.

Where a return results from a verified ADOMAC error or other qualifying seller-fault condition, reasonable applicable shipping charges may be included in the remedy.

For customer-responsibility returns, the customer may be responsible for the actual return-shipping cost in accordance with the Returns & Refunds Policy.

ADOMAC does not impose arbitrary shipping-label or handling surcharges.

26. Cancellation After the One-Hour Period

After the protected one-hour cancellation period, ADOMAC will make reasonable efforts to honor a cancellation request where fulfillment can still be safely stopped.

Cancellation is not guaranteed.

If no irreversible fulfillment cost has been incurred, ADOMAC may cancel the order without imposing an arbitrary cancellation fee.

If a shipping label has already been purchased but can be successfully voided or refunded, ADOMAC will not pass that recovered cost to the customer.

Where an actual non-recoverable shipping or fulfillment cost has already been incurred because of a late customer-requested cancellation, that actual cost may be considered only where properly disclosed and legally permissible.

27. Orders Already Shipped

Once a package has been handed to the carrier, the order is generally considered shipped and no longer cancellable.

If the customer no longer wants the merchandise, the customer should follow the applicable Returns & Refunds Policy after delivery.

Customers should not refuse delivery merely to bypass the approved return process.

28. Carrier Selection

ADOMAC may select among eligible shipping carriers and services based on operational requirements and the Standard Shipping service purchased by the customer.

A customer’s selection of Standard Shipping does not ordinarily guarantee a particular carrier.

ADOMAC may change the underlying eligible carrier without changing the customer-facing shipping product, provided the selected service remains consistent with the applicable shipping commitment.

29. Carrier Delays and Events Outside ADOMAC’s Control

ADOMAC is responsible for properly preparing and tendering eligible orders for shipment, but certain events after carrier handoff are outside ADOMAC’s direct control.

ADOMAC will nevertheless make reasonable efforts to assist customers with genuine delivery problems.

Nothing in this section is intended to remove customer rights that cannot lawfully be excluded.

30. Fraud and Shipping Security

To protect customers and ADOMAC, orders may be subject to reasonable fraud-prevention or shipping-security controls.

Examples may include verification of:

• unusual address-change requests;
• inconsistent order information;
• suspicious payment activity; or
• attempted shipment redirection.

ADOMAC may temporarily delay fulfillment where reasonable verification is required.

Internal fraud-detection methods, security controls, and operational risk indicators are not disclosed through customer-facing communications.

31. Shipping Notifications

ADOMAC may provide customers with notifications relating to important shipping events, including order processing, shipment creation, tracking availability, delivery, delivery exceptions, return-to-sender status, or another material shipping-resolution event.

Where ADOMAC records a material shipping-resolution decision requiring customer communication, ADOMAC aims to notify the customer within 1 business day.

32. Relationship to Other ADOMAC Policies

This Shipping Policy should be read together with ADOMAC Hair’s Returns & Refunds Policy, Replacement Policy, Terms & Conditions, Privacy Policy, and other applicable customer policies.

Where a shipment becomes a return, refund, replacement, cancellation, or delivery-dispute matter, the applicable policy provisions work together.

33. Changes to This Shipping Policy

ADOMAC may update this Shipping Policy as shipping services, carriers, operational requirements, or business practices evolve.

The policy applicable to an order will generally be the policy in effect when the order was placed, subject to applicable law.

34. Contacting ADOMAC Hair

Customers who have questions about shipping or need assistance with an existing shipment should contact ADOMAC Hair through the verified customer-support information published on the ADOMAC Hair website.

Customers should provide their order information and sufficient details for ADOMAC to identify and investigate the shipment.