Privacy Policy

ADOMAC Hair respects the privacy of our customers and website visitors. This Privacy Policy explains the types of personal information we may collect, why we process it, how it may be disclosed, how we seek to protect it, and the privacy choices or rights that may be available to you.

ADOMAC Hair is operated by ADOMAC LLC and presented as a sub-unit of ADOMAC Global.

This Privacy Policy applies to personal information processed through the ADOMAC Hair website and related e-commerce, customer-support, order, fulfillment, shipping, return, refund, replacement, security, and account activities.

1. Information We May Collect

Depending on how you interact with ADOMAC Hair, we may process categories of personal information such as:

• name;
• email address;
• telephone number;
• billing address;
• shipping address;
• customer account information;
• order information;
• transaction information;
• shipping and tracking information;
• return, refund, and replacement information;
• customer-support communications;
• website and device information; and
• marketing preferences where applicable.

ADOMAC aims to collect information reasonably appropriate for legitimate disclosed business purposes.

2. Account Information

Customers may choose to create an account, but eligible purchases may also be completed through guest checkout.

Where an account is created, we may process information such as account identifiers, authentication information, preferences, order history, and information necessary to maintain and secure the account.

Passwords and authentication credentials should be protected using appropriate security measures and should not be stored by ADOMAC as readable plain-text passwords.

3. Order and Transaction Information

We may process information relating to customer purchases, including:

• products ordered;
• quantities;
• prices;
• discounts;
• shipping charges;
• tax information;
• payment status;
• order status;
• cancellations;
• returns;
• refunds; and
• replacements.

4. Payment Information

Payments may be processed by third-party payment providers.

ADOMAC does not need access to more payment-card information than is reasonably necessary to complete and administer a transaction.

ADOMAC’s production payment architecture must be configured so that sensitive payment information is handled only as necessary and in accordance with applicable payment-security requirements.

5. Shipping and Fulfillment Information

We may process information necessary to fulfill and track orders, including:

• shipping address;
• shipping service;
• package information;
• carrier information;
• tracking number;
• shipment status;
• delivery events; and
• delivery-related communications.

This information may be shared with carriers, shipping platforms, fulfillment providers, or other service providers where reasonably necessary to deliver and administer an order.

6. Returns, Refunds and Replacement Information

When customers request a return, refund, replacement, or other order resolution, we may process information such as:

• order information;
• reason for the request;
• customer communications;
• photographs or supporting evidence voluntarily supplied;
• product-condition information;
• return tracking;
• inspection information; and
• resolution records.

This information may be used to investigate claims, determine eligibility, process customer remedies, maintain transaction records, and prevent fraud or abuse.

7. Customer-Service Communications

If you contact ADOMAC Hair, we may retain information contained in emails, support requests, messages, complaints, and other communications reasonably necessary to assist with the inquiry.

8. Device and Website Information

When you use our website, certain technical information may be processed automatically, depending on the technologies actually deployed.

This may include:

• IP address;
• browser type;
• device information;
• operating system;
• referring pages;
• pages viewed;
• date and time of activity;
• website interactions; and
• cookie or similar technology identifiers.

The technologies actually deployed on the production website will be reflected in the applicable Cookie Policy and privacy controls.

9. Marketing Information

Where ADOMAC offers optional marketing subscriptions, we may process information such as an email address, subscription status, marketing preferences, and interactions with marketing communications.

Transactional communications concerning an order, payment, shipment, cancellation, refund, return, replacement, security verification, or account matter are different from optional marketing communications.

Customers may unsubscribe from marketing communications using the applicable method provided in those communications.

Unsubscribing from marketing does not prevent receipt of necessary transactional communications.

10. Security and Fraud Prevention

We may process appropriate information to protect customers, transactions, systems, and ADOMAC against:

• payment fraud;
• unauthorized account access;
• account takeover;
• suspicious shipping-address changes;
• shipment-redirection fraud;
• return fraud;
• product substitution;
• promotional abuse;
• false claims;
• cyberattacks; and
• other unlawful or abusive activity.

ADOMAC does not publicly disclose internal fraud thresholds, security credentials, private investigative methods, or controls that could materially weaken security.

11. How We Obtain Personal Information

We may obtain personal information:

• directly from you, such as when you place an order, create an account, contact support, request a return, or subscribe to marketing;
• automatically, through the website and applicable cookies or similar technologies;
• from service providers, such as payment providers, carriers, shipping services, fraud-prevention providers, and technology vendors; and
• from other lawful sources, where reasonably necessary and permitted.

12. Why We Use Personal Information

ADOMAC may process personal information to:

• operate the website;
• create and maintain customer accounts;
• process orders;
• process payments;
• calculate and administer shipping;
• fulfill orders;
• provide tracking;
• communicate with customers;
• process cancellations;
• administer returns;
• process refunds;
• administer replacements;
• investigate customer complaints;
• prevent fraud and misuse;
• secure our systems;
• maintain business and financial records;
• comply with legal obligations;
• enforce applicable policies and agreements;
• establish or defend legal claims;
• improve website performance and customer experience; and
• conduct permitted marketing activities where applicable.

13. How We May Disclose Personal Information

ADOMAC may disclose personal information to service providers or other parties where reasonably necessary for legitimate business or legal purposes.

These parties may include:

• payment processors;
• shipping carriers;
• shipping platforms;
• website and infrastructure providers;
• email and communication providers;
• analytics providers where used;
• advertising or marketing technology providers where used and legally permitted;
• fraud-prevention and security providers;
• professional advisers;
• government or regulatory authorities where legally required; and
• parties involved in a lawful business transaction such as a merger, acquisition, restructuring, financing, or sale.

14. Sale, Sharing and Targeted Advertising

ADOMAC’s business policy is that we do not sell customers’ personal information for monetary payment.

Some privacy laws may define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary monetary sale.

If ADOMAC deploys technology that constitutes sale, sharing, or targeted advertising under applicable law, required disclosures and customer controls will be implemented before or in connection with that processing as required.

ADOMAC will evaluate technologies based on what they actually do rather than assuming that a technology is exempt merely because no direct monetary payment is received for customer information.

15. Sensitive Personal Information

ADOMAC seeks to avoid collecting sensitive personal information that is not reasonably necessary for legitimate business purposes.

Customers do not need to provide information about matters such as race, religion, political beliefs, sexual orientation, health diagnoses, or biometric identifiers merely to purchase ordinary ADOMAC Hair products.

Where sensitive personal information is processed, ADOMAC will handle it in accordance with applicable law.

16. Cookies and Similar Technologies

ADOMAC Hair may use cookies and similar technologies for purposes such as:

• maintaining website sessions;
• keeping products in the customer’s Bag;
• remembering preferences;
• account authentication;
• security;
• checkout functionality;
• analytics where enabled; and
• marketing where enabled and permitted.

The technologies actually used on the production website will be described in the ADOMAC Hair Cookie Policy.

Where applicable law requires consent or an opt-out for a particular technology, ADOMAC will implement the applicable control.

17. Browser-Based and Universal Privacy Signals

Where legally applicable to ADOMAC and the processing involved, the website will be configured to recognize supported browser-based or universal privacy preference signals that must be honored under applicable law.

ADOMAC will not claim that a particular universal opt-out mechanism is technically supported until the production implementation has been verified.

18. Data Retention

ADOMAC retains personal information for periods reasonably necessary for legitimate purposes, which may include:

• completing transactions;
• maintaining customer accounts;
• processing returns and refunds;
• fulfilling contractual obligations;
• maintaining accounting and tax records;
• preventing fraud;
• handling chargebacks and disputes;
• complying with legal obligations; and
• establishing or defending legal claims.

Different categories of information may have different retention periods.

When information is no longer reasonably required, ADOMAC should delete, anonymize, or securely dispose of it as appropriate.

19. Data Security

ADOMAC uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.

Security measures may include, as appropriate:

• access controls;
• authentication protections;
• restricted administrative access;
• encryption where appropriate;
• secure transport;
• system updates;
• backups;
• logging and monitoring;
• fraud controls;
• credential protection; and
• vendor-management practices.

No internet-based system can guarantee absolute security.

20. Customer Accounts and Security

Customers who create accounts are responsible for maintaining reasonable confidentiality of their credentials.

Customers should notify ADOMAC if they believe an account has been compromised.

ADOMAC may require reauthentication, restrict suspicious activity, verify sensitive changes, or temporarily limit activity where reasonably necessary to protect the customer or the business.

21. Privacy Rights

Depending on where you live, the nature of ADOMAC’s processing, and whether applicable privacy law covers the activity, you may have rights concerning your personal information.

These rights may include the ability to:

• confirm whether ADOMAC processes your personal information;
• request access to certain personal information;
• obtain a copy of certain information;
• request correction of inaccurate information;
• request deletion;
• request portable information where applicable;
• opt out of certain targeted advertising;
• opt out of qualifying sale or sharing of personal information;
• opt out of certain qualifying profiling;
• limit certain uses of sensitive personal information where applicable; and
• exercise applicable privacy rights without unlawful discrimination.

The availability and scope of a particular right depend on applicable law.

22. How to Exercise Privacy Rights

Before production publication, ADOMAC will provide at least one clearly accessible and monitored method for submitting applicable privacy requests.

A request may need to contain sufficient information for ADOMAC to reasonably verify the requester and identify relevant records.

ADOMAC will not disclose personal information merely because someone claims to be a customer.

Verification should be proportionate to the sensitivity of the information involved.

23. Privacy Request Appeals

Where applicable law provides a right to appeal a decision concerning a privacy request, ADOMAC will provide an appropriate method for submitting that appeal.

24. Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on behalf of a consumer, ADOMAC may require reasonable evidence establishing the agent’s authority and may verify the consumer where legally permitted or required.

25. Non-Discrimination

ADOMAC will not unlawfully discriminate against a customer merely because the customer exercised an applicable privacy right.

26. Children’s Privacy

ADOMAC Hair is an e-commerce business intended for a general adult shopping audience and is not designed or directed toward children under 13.

We do not knowingly seek to collect personal information directly from children under 13 without legally appropriate parental involvement.

If ADOMAC learns that personal information was collected from a child under 13 in circumstances requiring parental consent, ADOMAC will take appropriate steps consistent with applicable law.

27. Third-Party Websites and Services

The ADOMAC Hair website may interact with or link to third-party services.

ADOMAC’s Privacy Policy does not control independent third-party privacy practices.

Customers should review applicable third-party privacy information where appropriate.

28. Business Transfers

If ADOMAC undergoes a merger, acquisition, restructuring, financing, asset sale, or similar business transaction, personal information may be transferred as part of that transaction subject to applicable legal requirements and appropriate protections.

29. Legal Requirements and Protection of Rights

ADOMAC may preserve or disclose information where reasonably necessary to:

• comply with law;
• respond to lawful process;
• enforce agreements;
• investigate fraud;
• protect customers;
• protect ADOMAC’s property or systems;
• establish or defend legal claims; or
• protect the safety or rights of others.

30. Changes to This Privacy Policy

ADOMAC may update this Privacy Policy as our practices, technology, services, or legal requirements change.

The published policy will display the applicable Effective Date and Last Updated date.

Where applicable law requires additional notice or consent for a material change, ADOMAC will provide it.

31. Contacting ADOMAC About Privacy

Customers will be able to contact ADOMAC concerning privacy questions, applicable access, correction, deletion or opt-out requests, privacy complaints, or appeals through the verified and monitored privacy contact method published on the ADOMAC Hair website.

ADOMAC will not publish an invented or unmonitored privacy contact address merely to complete this policy page.