Returns & Refunds Policy

ADOMAC Hair wants customers to shop with confidence. This Returns & Refunds Policy explains when products may be returned, how returns are handled, who is responsible for shipping costs, and when refunds may be issued.

ADOMAC Hair is operated by ADOMAC LLC and presented as a sub-unit of ADOMAC Global.

1. 30-Day Return Period

Eligible products may be returned within 30 calendar days of delivery.

A return must satisfy all applicable eligibility and condition requirements described in this policy.

Receiving a return authorization does not automatically guarantee a refund. Returned merchandise must first be received and inspected by ADOMAC Hair.

2. Product Condition Requirements

Hair products may be opened for reasonable inspection. Opening a product does not mean it may be used, altered, installed, worn, modified, or otherwise changed and still qualify for an ordinary return.

To remain eligible for an ordinary return, the merchandise must be returned in a condition reasonably consistent with inspection only.

Products may be refused for ordinary return if they have been:

• worn or used;
• installed or applied;
• cut, trimmed, colored, chemically treated, washed, altered, or modified;
• damaged after delivery;
• tampered with;
• materially changed from the condition in which they were delivered; or
• returned with required components or included items missing.

ADOMAC Hair may inspect returned merchandise before determining eligibility for a refund.

3. Damaged, Defective, Wrong or Missing Items

Customers should report merchandise that is damaged, defective, materially different from what was ordered, incorrectly fulfilled, missing from the shipment, or affected by a verified fulfillment or transit problem within 7 calendar days of delivery.

Customers may be asked to provide reasonable information or evidence necessary for ADOMAC Hair to investigate the issue.

Depending on the circumstances, an approved remedy may include a refund, replacement, missing-item fulfillment, or another appropriate resolution.

Where the problem is verified as an ADOMAC fulfillment error, seller-fault condition, or other situation for which ADOMAC is responsible, ADOMAC will bear reasonable return-shipping costs where a return is required.

4. Custom and Final-Sale Products

Products identified as custom-made, personalized, specially produced, or final sale are normally not eligible for ordinary change-of-mind returns.

This limitation does not remove remedies available for verified defects, damage, incorrect fulfillment, materially incorrect products, or other circumstances for which ADOMAC is responsible.

5. Return Authorization Is Required

Customers must obtain authorization from ADOMAC Hair before sending merchandise back.

Unauthorized returns may be refused, delayed, or returned to the customer.

A return authorization provides instructions for returning the merchandise. Authorization does not constitute final approval of a refund.

6. Authorized Return Shipping Deadline

Once ADOMAC Hair authorizes a return, the customer must hand the package to the carrier within 7 calendar days of the return authorization date.

If the merchandise is not shipped within that period and ADOMAC has not approved an extension, the authorization may expire.

If an authorization expires, the customer may be required to submit a new request, provided the original return eligibility period has not already expired.

7. Return Shipping for Change-of-Mind Returns

For an ordinary return or change-of-mind return, the customer is responsible for return-shipping costs.

Depending on the return process, ADOMAC may:

• allow the customer to purchase their own trackable return shipping; or
• offer a prepaid return label.

If ADOMAC provides a prepaid return label for a customer-responsibility return, the actual cost of the return label may be deducted from the eligible refund, provided the customer has been informed of the deduction.

ADOMAC does not impose an arbitrary return-label surcharge or markup.

8. Returns Caused by ADOMAC Error

If a return results from a verified ADOMAC error or seller-fault condition, such as an incorrect product, verified defect, fulfillment error, or qualifying transit problem, ADOMAC will bear the reasonable cost of the required return shipping.

No return-label deduction will be made from the customer’s refund for a verified ADOMAC-responsibility return.

9. Original Shipping Charges

For an ordinary or change-of-mind return, original outbound shipping charges are generally non-refundable.

If the return results from a verified ADOMAC error or another circumstance for which ADOMAC is responsible, applicable shipping charges may be refunded as part of the approved remedy.

Nothing in this policy limits rights that cannot lawfully be limited.

10. Free Standard Shipping and Partial Returns

Eligible orders containing two or more qualifying physical ADOMAC Hair units may qualify for Free Standard Shipping.

ADOMAC preserves the actual Standard Shipping amount applicable to the order at checkout even when that shipping charge is waived.

If an approved partial return causes the quantity of qualifying products retained by the customer to fall below the quantity required for Free Standard Shipping, ADOMAC may reinstate the applicable original Standard Shipping amount recorded at checkout, where permitted by the applicable return terms.

ADOMAC will not recalculate shipping using a new carrier rate at the time of the return and will not invent a retrospective shipping amount that did not exist when the order was placed.

11. Refused Deliveries

Refusing delivery does not automatically cancel an order or create an automatic refund.

A package refused without prior authorization may be treated as an unauthorized return.

If the shipment is returned to ADOMAC, the merchandise must first be physically received and inspected before refund eligibility is determined.

If the refusal was caused by the customer rather than ADOMAC, original outbound shipping charges may remain non-refundable.

An actual carrier return-to-sender cost may also be deducted where it has been clearly disclosed and where such deduction is legally permissible.

If the refusal resulted from a verified ADOMAC error, the customer will not be penalized for reasonable shipping costs resulting from that error.

12. Incorrect or Undeliverable Addresses

Customers are responsible for providing an accurate and complete shipping address.

Before Shipment

If a customer notices an address error before shipment and contacts ADOMAC in time, ADOMAC may attempt to correct the address after reasonable verification. Address changes are not guaranteed.

After Shipment

Once a package has entered carrier custody, ADOMAC cannot guarantee that the address can be changed, intercepted, or rerouted.

If a package is returned because the customer supplied an incorrect, incomplete, or undeliverable address, ADOMAC will not issue a refund or replacement shipment until the merchandise has been physically returned and inspected.

If the merchandise remains eligible, the customer may be offered:

• reshipment, with the customer responsible for the additional shipping cost resulting from the address error; or
• an eligible refund under this policy.

Original outbound shipping may remain non-refundable when the problem resulted from the customer’s address information.

If ADOMAC caused the address error, ADOMAC will bear reasonable correction or reshipment costs.

13. Packages Marked Delivered

A carrier record showing delivery to the address provided on the customer’s order will not automatically be treated as an ADOMAC fulfillment error.

ADOMAC may review available order information, carrier information, and information provided by the customer before determining an appropriate resolution.

14. Return Inspection

ADOMAC aims to inspect returned merchandise within 3 business days after confirmed receipt at the authorized return location.

Inspection may include confirming:

• the identity of the returned product;
• the quantity returned;
• the condition of the merchandise;
• whether the product shows signs of use or alteration;
• whether the merchandise matches the authorized return; and
• whether the applicable return conditions have been satisfied.

The inspection determines whether the return qualifies for a refund, another approved remedy, or rejection under this policy.

15. Refund Processing

When a returned item has been inspected and approved for refund, ADOMAC aims to process the refund within 3 business days after inspection and approval.

Refunds are generally issued through the appropriate payment method or another lawful refund method available for the transaction.

Processing a refund is different from the customer’s bank, card issuer, or financial institution completing the credit.

Once ADOMAC issues the refund, additional posting time may be required by the customer’s financial institution. ADOMAC does not control those external processing times.

16. Customer Notification

ADOMAC aims to notify customers within 1 business day after a material return, refund, replacement, cancellation, or shipping-resolution decision is recorded.

Where applicable, the communication will explain:

• the decision;
• what happens next;
• whether customer action is required; and
• the relevant expected timeframe.

17. Exchanges

ADOMAC Hair does not operate a traditional exchange program.

If an eligible customer wants a different product, size, color, length, style, or other variation, the ordinary process is:

eligible return → applicable refund → new order

Approved replacements relating to defects, damage, incorrect fulfillment, or another qualifying issue are handled separately.

18. Replacements

A replacement is different from an exchange.

Requests involving damaged, defective, wrong, missing, or incorrectly fulfilled merchandise should normally be reported within 7 calendar days of delivery.

Approved replacements are subject to verification and the ADOMAC Hair Replacement Policy.

19. Cancellation and Returns

Orders cancelled within the applicable one-hour cancellation period following successful payment may qualify for full cancellation.

After that period, cancellation is not guaranteed because fulfillment may already have begun.

Once a shipment has been handed to the carrier, the order is generally no longer cancellable and the applicable return process applies.

ADOMAC does not impose a standard percentage-based or arbitrary cancellation fee.

Where a late customer-requested cancellation creates an actual non-recoverable carrier or fulfillment cost, that actual cost may be considered only where properly disclosed and legally permissible.

20. No Arbitrary Return, Label or Handling Fees

ADOMAC does not charge arbitrary return-label fees, administrative cancellation penalties, handling surcharges, or invented shipping adjustments.

Customers may be responsible for legitimate actual shipping costs resulting from customer-requested or customer-caused returns where those responsibilities have been properly disclosed and are legally permissible.

ADOMAC bears reasonable shipping costs where the return or delivery problem results from ADOMAC’s verified error or responsibility.

21. Return Abuse, Fraud and Tampering

ADOMAC reserves the right to investigate return activity reasonably suspected of involving fraud, product substitution, false damage claims, return of a different item, tampering, intentional product damage, repeated abusive return behavior, or attempts to improperly obtain both merchandise and a refund.

A refund may be withheld or denied where the returned merchandise does not match the authorized return or where there is reasonable evidence that applicable return requirements have not been satisfied.

Nothing in this section is intended to restrict legitimate customer rights.

22. Proof and Documentation

ADOMAC may request reasonable supporting information for certain claims, particularly damaged, defective, incorrect, missing, or disputed shipments.

This may include photographs, packaging information, order information, carrier information, or other relevant evidence reasonably necessary to investigate the claim.

23. Changes to This Policy

ADOMAC may update this Returns & Refunds Policy from time to time.

The policy applicable to an order will generally be the policy in effect when the order was placed, subject to applicable law and rights that cannot legally be waived or restricted.

24. Contacting ADOMAC Hair

Customers who need to request a return, report an order problem, or ask a question about this policy should contact ADOMAC Hair through the verified customer-support contact information published on the ADOMAC Hair website.

Customers should include their order information and sufficient details for ADOMAC to identify and assist with the order.